Hardware repair service
We process repair services for hardware including:
- Products manufactured by Teleste
- OEM products (Teleste branded)
For hardware repair services we offer logistics, reporting and buffering. The logistic model for repair management can be tailored to suit your needs depending on your location and processes; this may involve collecting the equipment from your sites, or using preferred freight forwarders.
Third-party equipment repairs
Third-party equipment repairs can also be handled logistically through us, even if the actual repair will be implemented at the third-party repair premises.
Product modifications and upgrades / software upgrades
We also help our customers to extend their network lifetime by product modifications and upgrades, as well as software upgrades.
Spare unit service and hardware support
In addition to normal hardware service, we offer spare unit service, in terms of buffer stock, spare unit sales and obsolete product archives. Also available to you is detailed product specific hardware support, such as troubleshooting and modifications for Teleste manufactured products.
Support and Maintenance Agreement (SMA)
Our Support and Maintenance Agreement (SMA) normally includes both support and repair service agreements. These can, however, be separated, and customers can opt for an agreement that best caters to their needs. The repair service agreements are custom-made, including features such as expanded warranty or fast response repair.
Please contact your local Teleste representative.
See brochures below in download section.
Link to the RMA (Return Materials Authorization) form.