Support agreements

Our support agreements guarantee an uninterrupted and carefree support coverage for all your Teleste products under a single agreement. Please submit your request to receive our proposal.

support levels

Premium

The following services are included in Teleste´s Premium support

  • Online support
  • Software upgrades & updates
  • Email support
  • Telephone support
  • 24/7 Telephone support
  • Remote diagnostics
  • Repair turn-around time: 7 days

Standard

The following services are included in Teleste´s Standard support

  • Online support
  • Software upgrades & updates
  • Email support
  • Telephone support
  • 24/7 Telephone support
  • Remote diagnostics
  • Repair turn-around time: 14 days

Support Services

Teleste CARE

Teleste CARE is about providing technical support from our team of experts. Find out how we can assist you.