Renew the support of your Teleste devices and software licenses by submitting a support renewal order.

After submitting your order, you will receive our invoice by return email within 48 hours. The invoice will be sent to the email address for e-invoicing, provided in the support renewal order form. Please note that when submitting your support renewal order it will be considered as a binding order.

Please note that it can take up to 2 working days to reactivate expired support.

For up-to-date information about the support status of your Teleste products, please send an email to support.renewal@teleste.com.

The support renewal prices for each product are available on MyTeleste. In case you do not have access to MyTeleste please select “Request an account”.

support levels

Premium

The following services are included in Teleste´s Premium support

  • Software upgrades & updates
  • Email support
  • Telephone support
  • 24/7 Email support
  • 24/7 Telephone support
  • Remote diagnostics
  • Repair turn-around time: 7 days

Standard

The following services are included in Teleste´s Standard support

  • Software upgrades & updates
  • Email support
  • Telephone support
  • 24/7 Email support
  • 24/7 Telephone support
  • Remote diagnostics
  • Repair turn-around time: 14 days

Support Services

Teleste CARE

Teleste CARE is about providing technical support from our team of experts. Find out how we can assist you.