Built for Quality: The Teleste Approach to Problem Detection and Resolution
Our operator customers and their decision-makers may keep wondering how well a supplier succeeds in quality assurance across their supply chain and manufacturing processes. What actions have been taken, and what processes are in place to prevent problems? What practices are in place to detect problems early, and how quickly can your partner respond with corrective actions? In this blog, I take a brief look at how we at Teleste’s Broadband Networks address these questions.
At the core, it is a simple system—but the devil lies in the details and disciplined execution. The system must be set up to detect any anomalies, provide very quick feedback for corrective actions, and verify that the actions were successful.
These tasks may appear straightforward, but in reality, they quickly become complicated when several parties are involved in detection and resolution. The different parties can cross company boundaries, be separated by thousands of miles, speak different languages, and reside in vastly different time zones, leading to obstacles that make feedback loops much more difficult. At Teleste, we have an advantage through our vertical integration, with many of these operations occurring within the same company, language, time zone, and even building. This applies to product development, sourcing, manufacturing, engineering, and product management—and makes our feedback loops very quick and concise.
While not all manufacturing is done in our own facilities, the same control systems and quality processes are applied consistently across all our manufacturing partners. If a product is manufactured at multiple sites, the same standards apply everywhere. What makes in-house manufacturing so valuable is the deep understanding it provides about production and its challenges. Improvements can be tested quickly and, once validated, implemented across all relevant sites.
By adding audit-type events to monitor and develop both our own and our suppliers’ practices and processes, the key elements of manufacturing quality assurance are covered. These audits maintain the current quality level and help ensure that quality processes evolve alongside business and technology changes.
Look out for my next blog, where I’ll dive deeper into the specific quality control methods we use!
Toni Hurme
Toni Hurme
I’m Quality Director for Broadband Networks at Teleste. Over the past 30 years at Teleste, I’ve held a variety of roles, but my focus has consistently been on systems—improving and developing them. At times, my work has brought me close to customers; at other times, it’s kept me behind the scenes. But my guiding principle has remained the same: to work in the best interest of the customer. See my LinkedIn.
